Device Advice Tasman
Friendly, patient help with smartphones and technology
for beginner adults and seniors in the Tasman & Nelson region
Embedded Files
Hi, I’m Sarah - a local Tasman resident who loves using technology and helping others grow their confidence with it. I have started Device Advice Tasman because I am the go-to person for friends and family who need help with their devices, and I can see there is a need for this service in our community.
I qualified as a teacher in the UK, and have many years’ experience in education, supported learning, and community coordination. I am confident with digital systems including Google Workspace, Microsoft 365 and Apple - professionally and in a personal capacity. I have a calm, patient approach and clear communication.
I help seniors, adult beginners, and anyone who wants simple, friendly guidance. If you're learning something new, setting up a phone or iPad, or trying to stay safe online, I aim to explain things clearly and at your pace — minimising the jargon with no pressure.
My aim is to solve problems with patient, friendly support — to make everyday life easier.
Why choose Device Advice Tasman?
Why choose Device Advice Tasman?
Patient, friendly and local.
Great with seniors and beginners.
Clear explanations - minimal jargon.
Hands-on help in your home and at your pace.
Trustworthy - registered with Age Concern Nelson Tasman Care & Repair Service.
How it works & pricing.
How it works & pricing.
Home visit
Let me come to you and sort things out in your own home. Tell me what you want your devices to do - I will fix them and will help you to understand how they work. Support for phones, tablets, computers, Wi-Fi, TVs, printers, speakers and smart devices.
$64 per hour (15 minute time bands, minimum 30 minutes)
I travel from Hope, so a call-out fee may apply for appointments. Any additional cost will be confirmed before booking.
Meet in Richmond/Nelson
I can meet you in a public place with wifi access e.g. cafe / library. You bring your devices and a clear idea of what you would like me to help with. Support for phones, tablets, laptops and smart watches.
$64 per hour (15 minute time bands, minimum 30 minutes)
Payment options
Secure payment options via Stripe (all major credit/debit cards, Apple Pay & Google Pay)
Bank Transfer or cash
Payment is due on the day of the appointment.
An invoice will be provided for all appointments.
No GST is charged.
Parts (e.g. routers, cables) are extra, to be advised if necessary.
If the issue is beyond my scope or if anything needs replacing, I’ll explain alternative options.
Important information
Important information
Device Advice Tasman is an independent local business and is not affiliated with any library or council service.
Device Advice Tasman provides support, guidance, and practical help with technology. While every effort is made to solve issues and offer clear advice, outcomes can vary depending on the device, software, or information provided.
Clients are responsible for:
The accuracy of any information they provide
Decisions they make based on advice or guidance
Managing and safeguarding their own passwords and personal data
Approving any changes, purchases, or submissions made on their devices
Device Advice Tasman does not store client passwords or personal login details, and does not take responsibility for data loss, hardware faults, software limitations, or the security of third-party services.
Where parts, replacements, or additional services are recommended, these will be explained clearly before work proceeds.
By using this service, you agree that Device Advice Tasman is not liable for issues arising from device condition, prior configurations, client-provided information, or the use of third-party platforms and services.
Page updated
Google Sites
Report abuse